Booking Terms & Conditions
Please note that Cambridge Woodwind Makers cannot be held responsible for the content of external internet sites which may be reached by links from Cambridge Woodwind Makers website.
All information is correct at time of publication. While every effort is made to offer the courses set out in Cambridge Woodwind Makers Prospectus and on this website, we reserve the right to withdraw particular courses and to change both the content and the pricing of a course when need arises, without prior warning. Participants who have already paid in full for a course will not be subject to any such price increase. Minor changes of course content will not be considered to affect our cancellation policy, as set out in our Terms and Conditions.
REFUND & TRANSFER POLICY
CANCELLATIONS BY US
If a course is cancelled by us, participants will be notified and given the opportunity to transfer to another course. Otherwise the full cost of fees will be refunded. We shall not be liable for any other consequential loss.
CANCELLATIONS BY YOU
Cancellations on the part of the participant made less than 30 days before the start of the course are non-refundable. We will however do our best to find a new participant, in these circumstances we will happily give you a refund. Cancellations made before that time will incur a £20 administration charge. Some courses have a non-refundable deposit, this is made clear at time of booking.
In the event of staff illness, we will attempt to find a substitute tutor. If this is not possible, the class will be postponed, participants will be notified and the class will be rescheduled. Alternatively, the missed hours may be added to the remaining course classes.
STRIKES & SECURITY ALERTS
In the event of a public transport strike, security closure or severe weather conditions, we may have to cancel or close a class early for reasons beyond our control. Unfortunately in these situations we cannot accept liability, provide an alternative session or offer a refund.
Non-attendance of classes due to illness, or for personal or professional reasons does not provide the right to refunds, extra tuition or transferral to another class. However, in such an event we shall consider all the circumstances and take such action that we consider fair and reasonable, subject to availability.
It is essential that you advise us of your UK address, telephone and email details for the two weeks period prior to your course commencing in case we need to advise you of any changes. We do not offer refunds for accommodation or travel costs associated with any courses.
Students who require a visa to enter the UK must contact the British Embassy in their own country and make prior arrangements before booking any course. Cambridge Woodwind Makers is not permitted to sponsor any visas.
Course participants are expected to conduct themselves in a professional manner, and to recognise that other participants also require support and assistance. If a participant becomes persistently disruptive, we reserve the right to issue a verbal warning, and if this does not resolve the situation, the participant may be asked to leave the course.
Courses often run on Bank Holiday Mondays – please check the course document carefully.
Our website is the source of the most up-to-date information concerning dates and content. Applicants are advised to check details on the website to avoid any disappointment.
We may take pictures during classes which may be used on our social media feeds and later in publicity. If you wish not to be in photographs please let the tutor know at the start of the class.
We want to know about your experience at Cambridge Woodwind Makers. This will help us to continue improving. Get in touch by emailing us at firstname.lastname@example.org.